Real people. Better partnership.
There for you – because downtime is not an option.
Our EDM systems are reliable workhorses that run and run and run. But what if a machine does fail unexpectedly? When delays, pressure on the team and risks to deadlines loom? Fortunately, there is the Mitsubishi Electric EDM Service: you benefit from direct access to our experts, high availability, fast response times and modern remote services. We say it with confidence: our service is best in class!
How to reach our service staff:
Phone: +49 (0)2102 / 486 – 7600
E-mail: edm.hotline@meg.mee.com
Service hours:
Monday to Friday: 7:30 – 20:00
Saturday: 9:00 – 16:00
Expert help without detours
Direct access to service technicians — no tickets, no ping-pong between hotline agents.
High availability
Service hours that fit everyday workshop life — including Saturdays.
Remote when it makes sense
mcAnywhere Live: an expert’s view via smartphone, without an app.
Our service clearly sets us apart from the others – and I am proud of that.
This is how satisfied our customers are
* Survey among Mitsubishi Electric EDM customers in 2024 with 79 participants
Services that make the difference
From the hotline to laser axis calibration: personal service is systematic with us.
Direct access to experts, fast answers, uncomplicated help — exactly when it counts.
Repairs, maintenance, machine relocations (without your own transport), installation and commissioning.
Remote access or support via smartphone – secure, efficient and without detours.
As with our machines and parts, our service comes with fair, transparent pricing.
We provide individual solutions for every challenge.
Available throughout Germany and across Europe via our dealers.
Brochures, installation plans and transport drawings.
Because partnership means preventing problems, not just reacting.
For precision that lasts — even after years of operation.
When a customer calls, they want an answer that helps. That is my standard for every call.
mcAnywhere Live: an expert’s view at express speed
Via an application in your browser you share the live image of your smartphone camera with a Mitsubishi Electric technician, who can thus inspect your machine remotely and solve your problem. It’s that easy!
Fast
We see what you see — and guide you through the solution.
Uncomplicated
Open the link, camera on, go. Works with any smartphone.
Cost control
If the problem is not solved online, you are not charged.
Free of charge
Always free of charge during the warranty period.
Frequently asked questions
When you call Mitsubishi Electric EDM, you speak directly to our own service technicians.
mcAnywhere Live is remote support via smartphone: a technician sees through your camera what you see at the machine and guides you step by step. No app needed — it is entirely web-based.
Then we agree the next sensible step with you. As a rule this is an on-site service call with clear scheduling and, if necessary, the right parts. Important: if the problem cannot be solved via mcAnywhere Live, we will not charge you a cent for the digital consultation.
Our service hours are designed around everyday workshop life: Monday – Friday: 7:30 to 20:00; Saturday: 9:00 to 16:00.
All service calls are documented with check and test lists. You receive a copy of the service report for your records and later invoice verification. During initial commissioning our service technicians go through the lists together with you.
The Mitsubishi Electric service and maintenance contract is tailored specifically to your needs. Together with you, the service technician draws up a specification for a quotation covering the services. The quotation is then prepared according to your requirements.
A problem? A question?
A preferred date?
Get in touch — we respond quickly and directly. And above all: you talk to people who really know EDM.
Phone: +49 (0)2102 / 486 – 7600
E-mail: edm.hotline@meg.mee.com
Service hours:
Monday to Friday: 7:30 – 20:00
Saturday: 9:00 – 16:00
Real people.
Better partnership.
Changes for the Better – at every stage. Mitsubishi Electric EDM